Delivery FAQs

Tracking delivery
In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email. Click...
Mon, 24 May, 2021 at 9:41 AM
Can I track my delivery overseas?
We make it easy for you to track your delivery no matter where it is. Once your order has been processed by us, you should receive an email informing you of...
Tue, 30 Mar, 2021 at 9:29 AM
Order confirmation
Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option. We will also send you...
Thu, 16 Dec, 2021 at 10:59 AM
Why is my order late?
Depending on what delivery option you selected your order might still be out for delivery. Click & Collect - delivery to your chosen store, three (3) ...
Mon, 24 May, 2021 at 9:39 AM
Customs charges and import duties
If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order ...
Tue, 30 Mar, 2021 at 9:26 AM
Why has my order/item returned to sender?
Our delivery partners will attempt to deliver your order three times.  Sometimes there might be problems finding or accessing the delivery address, and if ...
Wed, 29 Jun, 2022 at 12:33 PM
I’ve not received my parcel, yet the status says it’s been delivered
Sorry to hear you're having problems with your order. If the courier was unable to reach you when they tried to deliver your goods, they may have deli...
Tue, 30 Mar, 2021 at 9:27 AM
Click & Collect Exceptions
Click and Collect is available for most orders but not for all, and this can be for a number of reasons; - the item ordered is a pre-order item - one of ...
Fri, 21 Jan, 2022 at 9:16 AM
Click & Collect voucher
As a thank you for using our Click & Collect delivery service, and if your order value is £200 or more (excluding delivery) you will receive a £20 vouc...
Fri, 10 Jun, 2022 at 7:38 AM
Corona Virus (covid-19) - Deliveries
Keeping our customers, staff and business partners safe is our top priority. We are operating our business as usual, with additional health and safety step...
Wed, 10 Mar, 2021 at 9:19 AM