Delivery FAQs
If you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in?...
Wed, 25 May, 2022 at 1:36 PM
In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email. Click...
Mon, 24 May, 2021 at 9:41 AM
We make it easy for you to track your delivery no matter where it is. Once your order has been processed by us, you should receive an email informing you of...
Tue, 30 Mar, 2021 at 9:29 AM
Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option. We will also send you...
Thu, 16 Dec, 2021 at 10:59 AM
Depending on what delivery option you selected your order might still be out for delivery. Click & Collect - delivery to your chosen store, three (3) ...
Mon, 24 May, 2021 at 9:39 AM
If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order ...
Tue, 30 Mar, 2021 at 9:26 AM
Our delivery partners will attempt to deliver your order three times. Sometimes there might be problems finding or accessing the delivery address, and if ...
Wed, 29 Jun, 2022 at 12:33 PM
Sorry to hear you're having problems with your order. If the courier was unable to reach you when they tried to deliver your goods, they may have deli...
Tue, 30 Mar, 2021 at 9:27 AM
Click and Collect is available for most orders but not for all, and this can be for a number of reasons; - the item ordered is a pre-order item - one of ...
Fri, 21 Jan, 2022 at 9:16 AM
As a thank you for using our Click & Collect delivery service, and if your order value is £400 or more (excluding delivery) you will receive a £20 vouc...
Sun, 30 Oct, 2022 at 6:27 PM